Simplify your call management
Simplify your call management
  • Efficiently manage calls with multiple queues & IVRs.
  • Create voice apps to automate repetitive tasks.
  • Customizable menu options with interactive voice response.
  • Keep callers updated with queue position announcements.
  • Call back option. Don’t leave customers hanging during busy times.
Give customers more ways to get in touch
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  • Add live chat to your website to instantly connect with web visitors.
  • Visitors can call free from the website. No need to copy / paste numbers.
  • Send & receive business text messages via 3CX from the same interface.
  • Allow team members to respond to your FB and WhatsApp business messages.
  • Collaborate internally, transfer chats to other agents for quicker resolution.
Streamline processes with CRM & ERP integration
  • Integrate with Salesforce, Freshdesk, Zoho, and more.
  • Match caller ID to Microsoft 365 & database contacts.
  • Click-to-Call. Launch calls straight from the CRM application.
  • Call pop-ups. Calls are automatically linked to a customer record.
  • Call journals. All calls are logged in the CRM.
Advanced call center features included
  • Multiple queue strategy options such as skilled-based routing, round-robin.
  • Instantly view the status of colleagues in remote offices.
  • Train staff during a live call with Listen in, Whisper & Barge in features.
  • Train staff during a live call with Listen in, Whisper & Barge in features.
  • Record calls for training and monitoring.
Gain insights with call & chat reporting
  • Maintain SLA’s and get scheduled reports to ensure targets are met.
  • Keep track of agent performance with login history & call / chat answering stats.
  • Real-time monitoring of queues with the Switchboard.
  • Motivate agents with simple stats displayed on the wallboard.
  • Create new reports in seconds from the management console.
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The Right Team For You
IT GOAT serves a wide variety of businesses, handling all the responsibilities of an enterprise-level IT department. From routine system maintenance to 24/7 disaster recovery, IT GOAT has the experience and resources to protect your business and help it thrive.
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